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Formal complaints
from students are submitted in writing through e-mails or other
correspondence first to the instructor involved. If the problem
is not resolved, it is then submitted in writing to the
instructor’s department head. If the situation is still not
resolved, it is taken to the Academic Dean of the College of
Education and Human Development. Procedures for specific
complaints (sexual, racial, and gender harassment, disability
discrimination, and academic) are outlined in the university’s
Student Handbook.
At the
conclusion of each academic year (2006-2007) the number of
complaints and resolutions are sent to the Academic Dean of the
College of Education and Human Development along with a summary
statement as to the predominant complaint. The dean shares this
report with the Dean’s Advisory Council (DAC) for discussion.
Actions are taken when deemed appropriate and necessary.
|
DEPARTMENT |
# of Complaints |
# of Resolutions |
Primary
Complaint |
Additional Comments |
|
Teaching and Learning
|
|
|
|
|
|
Educational Leadership and Technology |
|
|
|
|
|
Counseling and Human Development |
|
|
|
|
|
TOTAL |
|
|
|
|
Additionally, students complete the Student Opinion of Teaching
(SOT) each semester which is a written mechanism by which they can
lodge complaints and voice their concerns. The SOTs data are
forwarded to the department head and instructor for review and use
in the instructor’s final evaluation each academic year.
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